RETURN AND REFUND

Return Policy:

1. Hygiene Policy:

   • Due to strict hygiene standards and to ensure the safety and integrity of our products, True Glow Naturals does not accept returns or exchanges on any products.

2. Non-returnable Items:

   • All items are non-returnable due to the hygiene policy.

Refund Policy:

1. Defective or Damaged Products:

   • If you receive a damaged product, please contact our customer service within 7 days of receiving your order.
   • Provide your order number, details of the defect or damage, and, if possible, include a photo.
   • Our customer service team will review the information and, if approved, will provide a refund or replacement.

2. Process for Reporting Defects or Damage:

   • Contact True Glow Naturals customer service at info@trueglownaturals.co.uk or +44 7865 672083 to report the issue.
   • If a refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days.

3. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at info@trueglownaturals.co.uk or +44 7865 672083.

Contact Information:

• For any inquiries about defective or damaged products, please contact True Glow Naturals at info@trueglownaturals.co.uk or +44 7865 672083.

Please note that specific details such as contact information should be provided by True Glow Naturals and will be available on their official website or through their customer service.