PAYMENT POLICY

Payment Policy for True Glow Naturals

1. Accepted Payment Methods

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
• Digital Wallets: Apple Pay, Google Pay.
• Bank Transfers: Available for all orders, pls contact info@trueglownaturals.co.uk or call +44 7865 672083.
• Buy Now, Pay Later: Affirm, Klarna (subject to approval).

2. Payment Security

• Encryption: All transactions are secured using SSL encryption.
• PCI Compliance: True Glow Naturals adheres to PCI DSS standards to ensure the protection of payment data.
• Fraud Detection: Orders may be subject to fraud detection checks. Suspected fraudulent transactions will be reviewed and may result in order cancellation.

3. Payment Timing

• Immediate Payment: Payment is required at the time of purchase.
• Pre-Authorization: Some payment methods may require pre-authorization and will not be charged until the order is confirmed.

4. Refunds and Returns

• Refund Policy: Refunds will be processed to the original payment method within 7-10 business days after the return is received and inspected.
• Partial Refunds: In cases where only part of the order is returned, partial refunds will be issued for the returned items only.
• Non-Refundable Items: Gift cards, sale items, and certain personal care items may be non-refundable.

5. International Payments

• Currency: Payments are processed in GBP. International customers are responsible for currency conversion fees.
• Customs and Duties: International customers are responsible for any customs duties or taxes imposed by their country.

6. Failed Payments

• Retry Process: If a payment fails, customers will be notified and prompted to retry the payment.
• Order Cancellation: Orders may be automatically cancelled if payment is not received within 24 hours.

7. Disputes and Chargebacks

• Resolution Process: Customers are encouraged to contact True Glow Naturals customer service to resolve any payment disputes.
• Chargebacks: Filing a chargeback without contacting True Glow Naturals first may result in blacklisting the customer from future purchases.

8. Promotions and Discounts

• Coupon Codes: Only one coupon code can be applied per order. Coupon codes must be entered at checkout.
• Sales and Discounts: Discounts are automatically applied to eligible items at checkout during promotional periods.

9. Subscription Services

• Auto-Renewal: Subscription services will automatically renew at the end of the subscription period. Customers will be notified 7 days before the renewal.
• Cancellation: Subscriptions can be cancelled at any time before the renewal date.

10. Contact Information

• Customer Service: For any payment-related inquiries, customers can contact True Glow Naturals customer service via email at info@trueglownaturals.co.uk or call +44 7865 672083.

This payment policy ensures a smooth and secure transaction process for customers of True Glow Naturals, providing clarity on payment methods, security measures, and handling of refunds and disputes.